FAQ

Få raske svar på vanlige spørsmål om Lumiér massage cups.

Produktinformasjon:

- Lumiér Massage Cups er spesialiserte verktøy designet for koppingsterapi, en tradisjonell helbredelsesteknikk som innebærer å skape sug på huden for å fremme sirkulasjon, lindre muskelspenning og forbedre generell velvære. Disse koppene kommer i ulike former og størrelser, hver med et spesifikt formål for å rette seg mot ulike områder av kroppen.

- Lumiér massage cups fungerer ved å skape et vakuumtetning på huden, som trekker blod til overflaten og fremmer lymfedrenering. Denne sugende effekten hjelper til med å løsne muskelspenninger, bryte opp fascialadhæsjoner og stimulere kroppens naturlige helingsprosesser. Som et resultat kan brukerne oppleve redusert smerte, forbedret fleksibilitet og økt avslapning.

- Fordelene ved å bruke Lumiér massasje kopper inkluderer:

  • Lindring av muskelsmerter og stivhet
  • Forbedret sirkulasjon og lymfedrenering
  • Reduksjon av cellulitter og ujevn hud
  • Fremming av avslapning og stresslindring
  • Forbedring av hudtone og tekstur
  • Hurtigere restitusjon etter trening

- Ja, Lumiér Massage Cups er trygge å bruke når de brukes korrekt og i henhold til de vedlagte instruksjonene. Det er viktig å unngå å la koppene være på ett sted for lenge for å forhindre blåmerker eller hudirritasjon. I tillegg bør personer med visse medisinske tilstander, som dyp venetrombose eller åreknuter, konsultere en helsepersonell før de bruker massasje kopper.

Bestilling og frakt:

- Hos Lumiér er din bekvemmelighet vår prioritet. Din sporingskode kan vanligvis bli funnet i din ordrebekreftelses-e-post, kontoens oversikt hvis du har en, eller i en fraktvarsling-e-post når bestillingen din er sendt. For kjøp i butikken kan den være trykt på kvitteringen din.

- Hvis du har mottatt sporingskoden din, kan du skrive den inn i ''track your order''- seksjonen for å få detaljene for bestillingen din.

- I 99% av tilfellene blir bestillinger levert innenfor forventet leveringstid. Dessverre kan det noen ganger skje at en bestilling blir forsinket i leveringsprosessen. Du kan sjekke statusen på bestillingen din via følgende lenke:

Har du fortsatt ikke mottatt noe 3 dager etter forventet leveringstid? Vennligst contact us.

Fraktkostnadene avhenger av destinasjonen, pakkestørrelsen og vekten. Vi tilbyr:

  • Standard frakt (10-15 virkedager)
  • Express frakt (3-7 virkedager)

    Nøyaktige kostnader vil bli beregnet ved utsjekking. For mer detaljer, vennligst kontakt vårt kundeserviceteam.

Den gjennomsnittlige leveringstiden er 5-7 virkedager. Våre produkter blir sendt direkte fra leverandøren til deg. Denne unike forretningsmodellen gjør at vi kan spare betydelig på lagrings- og transportkostnader, slik at vi kan tilby produktene til en lavere pris enn konkurrentene våre.

Dessverre opplever vi også forsinkelser i produksjonen og leveransene. Salgspersonellet vårt vil gjøre alt de kan for å behandle og sende bestillingen din så raskt som mulig. Vær oppmerksom på at den gjennomsnittlige leveringstiden er lengre enn vanlig (10-15 dager). Takk for forståelsen!






- Certainly! We do offer international shipping. However, it's important to note that shipping times may vary depending on the destination country. Upon placing your order, you will receive an estimated delivery window based on your location. Additionally, you will receive a tracking number once your order has been shipped, allowing you to monitor its progress until it reaches its destination. If you have any specific questions about international shipping or need further assistance, feel free to reach out to our customer support team, and we'll be happy to help!

- Absolutely! You can easily track your order with Lumiér. Simply enter your order number on our ''Track Your Order'' page, and you'll get access to all the latest shipping details and information about your package. This allows you to stay up-to-date on the status of your delivery, ensuring a smooth and hassle-free shopping experience. If you encounter any issues or have questions while tracking your order, our customer service team is here to assist you every step of the way.

Returns and Refunds:

We sadly can not proceed with cancellations or amendments to an order.

This is due to how quickly our warehouse team operate to get orders shipped out as quickly as possible.

- Our return policy allows you to return items within 30 days of delivery for a refund. Items must be unused and in their original packaging. Contact our customer support to start the return process. For more details, visit our ''Return Policies'' page.

- Refunds are typically processed promptly within 5-7 business days upon receiving your returned item. However, please note that the time it takes for the refund to appear in your account may vary based on your payment method and financial institution. We appreciate your patience and understanding in this process.

- If you receive a damaged or defective product, please contact our customer support team immediately. We will gladly assist you in resolving the issue by offering a replacement or issuing a refund, depending on the circumstances. Your satisfaction is our top priority, and we're committed to ensuring that you receive the high-quality products you deserve.

Product Care and Maintenance:

- To clean your Lumiér massage cups (NOTE: the Cup/Ring not the electric battery), simply wash them with warm, soapy water after each use. Be sure to rinse them thoroughly and allow them to air dry completely before storing them away. Avoid using harsh chemicals or abrasive cleaners, as they may damage the cups. With proper care, your Lumiér massage cups will remain clean and ready for your next rejuvenating session.

- Absolutely! Your device includes a USB Type-C charging cable. It typically takes around 3 hours to reach full charge, offering you ample power for up to 9 sessions, each lasting 20 minutes, when the device is operating at its highest setting.

- For an enhanced massage experience and to optimize the benefits of your session, we recommend utilizing multiple devices simultaneously. This approach not only saves time but also amplifies the effectiveness of each session by targeting multiple areas of the body simultaneously. As a bonus, we offer exclusive discounts on larger quantity purchases, allowing you to enjoy deeper savings while elevating your wellness routine.

- Rest assured, our cup massage therapy is designed with your comfort and safety in mind. When used correctly and according to the provided instructions, it should not cause any harm or discomfort to your skin. The suction created by the cups is gentle yet effective, promoting circulation and relieving tension without causing damage. However, it's essential to ensure that you follow the recommended guidelines and adjust the suction level to your comfort level. If you have any concerns or experience discomfort during your session, please discontinue use and consult with a healthcare professional.

General Inquiries:

We accept all major credit and debit cards.

Additionally, we offer payment options through PayPal and iDEAL.

Klarna is also available, but please note that this option is only accessible at the final stage of checkout and will not appear if you are using Apple Pay or Shop Pay.

You can reach our customer support through several convenient methods:

  • Email: Send us an email at lumiertherapy@gmail.com
  • Phone: Call our customer service team at 31653662129.
  • Contact Form: Fill out the contact form on our website Contact us.
  • Live Chat: Use the live chat feature on our website for immediate assistance.

Our customer service team is available monday until friday 8AM-5PM to assist you with any questions or concerns.

Not satisfied with your order?

We are very sorry to hear that and would like to know how we can make it right.

Please send an email to lumiertherapy@gmail.com and we will do our best to resolve the issue as quickly as possible!

If you have any other queries about Lumiér, please feel free to contact us using the below email link. We aim to respond to all enquiries within 72 hours.

lumiertherapy@gmail.com

Still have questions?

Don't hesitate to reach out to us directly! Contact our team for personalized assistance and support.