FAQ

Get quick answers to common queries about Lumiér massage cups.

Product Information:

- Lumiér Massage Cups are specialized tools designed for cupping therapy, a traditional healing technique that involves creating suction on the skin to promote circulation, relieve muscle tension, and improve overall well-being. These cups come in various shapes and sizes, each serving a specific purpose in targeting different areas of the body.

- Lumiér Massage Cups work by creating a vacuum seal on the skin, which draws blood to the surface and promotes lymphatic drainage. This suction effect helps to release muscle tension, break up fascial adhesions, and stimulate the body's natural healing processes. As a result, users may experience reduced pain, improved flexibility, and enhanced relaxation.

- The benefits of using Lumiér Massage Cups include:

  • Relief from muscle pain and stiffness
  • Improved circulation and lymphatic drainage
  • Reduction of cellulite and dimpled skin
  • Promotion of relaxation and stress relief
  • Enhancement of skin tone and texture
  • Acceleration of post-workout recovery

- Yes, Lumiér Massage Cups are safe to use when used correctly and according to the provided instructions. It's essential to avoid leaving the cups in one place for too long to prevent bruising or skin irritation. Additionally, individuals with certain medical conditions, such as deep vein thrombosis or varicose veins, should consult with a healthcare professional before using massage cups.

Ordering and Shipping:

-At Lumiér, your convenience is our priority. Your Track & Trace code can typically be found in your order confirmation email, account dashboard if you have one, or in a shipping notification email once your order is dispatched. For in-store purchases, it may be printed on your receipt.

- if you received your track and trace code -> you can enter it at the ''track your order'' section to get your order details.

- Need further assistance? Contact our customer service team for prompt help.

- In 99% of cases, orders are delivered within the expected delivery time. Unfortunately, it can sometimes happen that an order is delayed in the delivery process. You can check the status of your order via the following link:

Have you still not received anything 3 days after the expected delivery time? Please contact us.

Shipping costs depend on the destination, package size, and weight. We offer:

  • Standard Shipping (10-15 business days)
  • Express Shipping (3-7 business days)

Exact costs will be calculated at checkout. For more details, please contact our customer service team.

The average delivery time is 5-7 business days. Our products are shipped directly from the supplier to you. This unique business model allows us to significantly save on storage and transportation costs, enabling us to offer the products at a lower price than our competitors.

Unfortunately, we are also experiencing delays in production and deliveries. Our sales staff will do their utmost to process and ship your order as quickly as possible. Please note that the average delivery time is longer than usual (10-15 days). Thank you for your understanding!

- Certainly! We do offer international shipping. However, it's important to note that shipping times may vary depending on the destination country. Upon placing your order, you will receive an estimated delivery window based on your location. Additionally, you will receive a tracking number once your order has been shipped, allowing you to monitor its progress until it reaches its destination. If you have any specific questions about international shipping or need further assistance, feel free to reach out to our customer support team, and we'll be happy to help!

- Absolutely! You can easily track your order with Lumiér. Simply enter your order number on our ''Track Your Order'' page, and you'll get access to all the latest shipping details and information about your package. This allows you to stay up-to-date on the status of your delivery, ensuring a smooth and hassle-free shopping experience. If you encounter any issues or have questions while tracking your order, our customer service team is here to assist you every step of the way.

Returns and Refunds:

We sadly can not proceed with cancellations or amendments to an order.

This is due to how quickly our warehouse team operate to get orders shipped out as quickly as possible.

- Our return policy allows you to return items within 30 days of delivery for a refund. Items must be unused and in their original packaging. Contact our customer support to start the return process. For more details, visit our ''Return Policies'' page.

- Refunds are typically processed promptly within 5-7 business days upon receiving your returned item. However, please note that the time it takes for the refund to appear in your account may vary based on your payment method and financial institution. We appreciate your patience and understanding in this process.

- If you receive a damaged or defective product, please contact our customer support team immediately. We will gladly assist you in resolving the issue by offering a replacement or issuing a refund, depending on the circumstances. Your satisfaction is our top priority, and we're committed to ensuring that you receive the high-quality products you deserve.

Product Care and Maintenance:

- To clean your Lumiér massage cups (NOTE: the Cup/Ring not the electric battery), simply wash them with warm, soapy water after each use. Be sure to rinse them thoroughly and allow them to air dry completely before storing them away. Avoid using harsh chemicals or abrasive cleaners, as they may damage the cups. With proper care, your Lumiér massage cups will remain clean and ready for your next rejuvenating session.

- Absolutely! Your device includes a USB Type-C charging cable. It typically takes around 3 hours to reach full charge, offering you ample power for up to 9 sessions, each lasting 20 minutes, when the device is operating at its highest setting.

- For an enhanced massage experience and to optimize the benefits of your session, we recommend utilizing multiple devices simultaneously. This approach not only saves time but also amplifies the effectiveness of each session by targeting multiple areas of the body simultaneously. As a bonus, we offer exclusive discounts on larger quantity purchases, allowing you to enjoy deeper savings while elevating your wellness routine.

- Rest assured, our cup massage therapy is designed with your comfort and safety in mind. When used correctly and according to the provided instructions, it should not cause any harm or discomfort to your skin. The suction created by the cups is gentle yet effective, promoting circulation and relieving tension without causing damage. However, it's essential to ensure that you follow the recommended guidelines and adjust the suction level to your comfort level. If you have any concerns or experience discomfort during your session, please discontinue use and consult with a healthcare professional.

General Inquiries:

We accept all major credit and debit cards.

Additionally, we offer payment options through PayPal and iDEAL.

Klarna is also available, but please note that this option is only accessible at the final stage of checkout and will not appear if you are using Apple Pay or Shop Pay.

You can reach our customer support through several convenient methods:

  • Email: Send us an email at lumiertherapy@gmail.com
  • Phone: Call our customer service team at 31653662129.
  • Contact Form: Fill out the contact form on our website Contact us.
  • Live Chat: Use the live chat feature on our website for immediate assistance.

Our customer service team is available monday until friday 8AM-5PM to assist you with any questions or concerns.

Not satisfied with your order?

We are very sorry to hear that and would like to know how we can make it right.

Please send an email to lumiertherapy@gmail.com and we will do our best to resolve the issue as quickly as possible!

If you have any other queries about Lumiér, please feel free to contact us using the below email link. We aim to respond to all enquiries within 72 hours.

lumiertherapy@gmail.com

Still have questions?

Don't hesitate to reach out to us directly! Contact our team for personalized assistance and support.