Return Policy

Returns/Refund Policy for Lumiér Massage Cups

At Lumiér, we strive to ensure your complete satisfaction with every purchase of our massage cups. If you are not entirely satisfied with your purchase, we're here to help.

Returns

You have [number of days] days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging, and you must provide proof of purchase.

Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you of the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain amount of days, depending on your card issuer's policies.

Exchanges

If you need to exchange an item for a different size or color, please contact us to arrange an exchange. You will be responsible for any price difference and shipping costs associated with the exchange.

Contact Us

If you have any questions on how to return your item to us, contact us at lumiertherapy@gmail.com. We are here to assist you with any concerns or inquiries you may have regarding returns and refunds.

Note: Please note that our Returns/Refund Policy applies specifically to purchases of Lumiér massage cups. For information regarding returns/refunds for other products, please refer to the respective policies related to those products.